Support

We usually provide support Monday – Friday excluding Public Holidays. We aim to respond within 48 hours. Please check your spam filter if you do not receive a timely reply. Prior to creating a support ticket we recommend that you review our documentation.

How can we help you today?*
- Pre-sale question
- Technical support
- License or billing issue
- Feature request
- Refund
- Other
Please visit our refund page.
Remember our rapid solution finder might help!
If your enquiry relates to an expired download link, or missing license key, then you may find it quicker and easier to access these via the Account Page. Existing customers may register for an account using the original email address used in their purchase.

Alternatively, please continue to contact us using the form below.
Name*
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Email*
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License level?*
We regret that support is not available for unlicensed software.
Website where GFChart is installed
Issue summary*
Describe the issue*
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Copy of your form, charts / calculations
For tricky issues you may optionally attach a copy of your form, charts/calculations. That will help us trouble-shoot faster. Obtain a json copy of the form from Forms > Import/Export > Export Forms. Select the form. Press 'Download export file'. Save to your local storage and compress as a zip file. Press 'Choose File' below and select that zipped file from your local storage.
Max. file size: 50 MB.
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